cancel or exchange tickets

Part of the programming at the Doelen can be exchanged for another concert or voucher. We charge €5 for this service and these costs will be deducted from the voucher or ticket price of the other concert.

cancel or exchange tickets

conditions

These are the rules:

  • request possible until the start of the relevant concert or event 
  • after the concert, tickets cannot be processed anymore
  • the voucher is valid for one year from the date of issue (see voucher)
  • for the concerts and events listed at the bottom of this page, no exchanges are possible.

Please contact our Tickets&Service if you would like to cancel your tickets. E-mail: tickets@dedoelen.nl or call us at : 010 2171717 (Mo- Fri 14:00 to 18:00)
Different terms and conditions apply to tickets for the Rotterdam Philharmonic Orchestra. Please contact customer service at info@rpho.nl.

right of refund

If you have purchased a ticket for a concert that has been canceled or rescheduled to another date, you are entitled to a refund. We will send all ticket buyers an email with instructions on how to get the money back.

 

other ticketproviders

If you have purchased tickets elsewhere, our exchange and voucher policy does not apply to those tickets. If you are unsure about a purchase, please send an email to tickets@dedoelen.nl

 

forward tickets

Do you want to make someone happy with your tickets? It's not a problem if you forward your tickets.

 

voucher

voucher validity

You can use the voucher within 1 year from the date of issue, after which the right to credit expires. Please check the date on your voucher before use.

 

redeem voucher

You can use your voucher as a payment method online, over the phone, or at the ticket counter.

  1. log in to the website
  2. place the order as usual
  3. for the payment method, select Doelen Giftcard/voucher
  4. enter the voucher code
  5. if the balance is insufficient, you can pay the remaining amount with a second voucher, iDEAL payment, Podiumcadeaukaart, or Credit card

excluded from refund

external organisation

Concerts (partially) organized by an external partner are not covered by our exchange policy.

If you have any questions about your order, please contact the ticket agent organizing the concert. Our partners are: the Rotterdam Philharmonic Orchestra, Sinfonia Rotterdam, Eventim, Ticketmaster, Hanson Zondagochtendconcerten, and the O.festival.

 

don't overpay

The only real guarantee of an official ticket is if you buy it via the website of the artist, venue or organizer. Tickets purchased through other channels are not part of our exchange policy. Are you not sure about a purchase? Please contact us via tickets@dedoelen.nl.

More information can be found at weetwaarjekoopt.nl

we don't take back tickets for the concerts and events listed below

  • Op Uw heil wacht ik

    Hervormde Gemengde zangvereniging Vox Jubilans m.m.v. diverse musici
    Thu 26 Dec ’24 10:30
    de Doelen
    Grote Zaal
    Thu 26 Dec ’24
    10:30
    sold out
  • Eliane Rodrigues

    Chopin’s & Beethoven’s Legacy
    Thu 26 Dec ’24 12:15
    de Doelen
    Jurriaanse Zaal
    Thu 26 Dec ’24
    12:15
    tickets
  • Sun 5 Jan ’25
    14:30
    tickets
  • Levent Yüksel

    live in Rotterdam
    Fri 24 Jan ’25 20:15
    de Doelen
    Grote Zaal
    Fri 24 Jan ’25
    20:15
    tickets
  • Tue 28 Jan ’25
    20:15
    sold out
  • Spectre in Concert

    Na Skyfall in Concert presenteert Cinema in Concert Spectre in Concert in theaters in de Benelux
    Thu 27 Feb ’25 20:00
    sign up for the pre-sale!
    de Doelen
    Grote Zaal
    Thu 27 Feb ’25
    20:00
    tickets
  • Opera Gala 2025

    Groots, meeslepend en onvergetelijk
    Tue 18 Mar ’25 19:30
    de Doelen
    Grote Zaal
    Tue 18 Mar ’25
    19:30
    tickets
  • Eloi Youssef & Kamerata Zuid

    the return of Eloi Youssef, now with Kamerata Zuid!
    Wed 26 Mar ’25 20:15
    de Doelen
    Grote Zaal
    Wed 26 Mar ’25
    20:15
    tickets
  • Buray

    Live in Rotterdam
    Sat 17 May ’25 20:30
    de Doelen
    Grote Zaal
    Sat 17 May ’25
    20:30
    tickets