cancel or exchange tickets

These are the rules:

• request possible until the start of the relevant concert or event 
• after the concert, tickets cannot be processed anymore
• the voucher is valid for one year from the date of issue (see voucher)
• for the concerts and events listed at the bottom of this page, no exchanges are possible.

Please contact our Tickets&Service if you would like to cancel your tickets. E-mail: tickets@dedoelen.nl or call us at : 010 2171717 (Mo- Fri 14:00 to 18:00)
Different terms and conditions apply to tickets for the Rotterdam Philharmonic Orchestra. Please contact customer service at info@rpho.nl.

If you have purchased a ticket for a concert that has been canceled or rescheduled to another date, you are entitled to a refund. We will send all ticket buyers an email with instructions on how to get the money back.

If you have purchased tickets elsewhere, our exchange and voucher policy does not apply to those tickets. If you are unsure about a purchase, please send an email to tickets@dedoelen.nl

Do you want to make someone happy with your tickets? It's not a problem if you forward your tickets.

You can use the voucher within 1 year from the date of issue, after which the right to credit expires. Please check the date on your voucher before use.

You can use your voucher as a payment method online, over the phone, or at the ticket counter.

1. log in to the website
2. place the order as usual
3. for the payment method, select Doelen Giftcard/voucher
4. enter the voucher code
5. if the balance is insufficient, you can pay the remaining amount with a second voucher, iDEAL payment, Podiumcadeaukaart, or Credit card
   
   

Concerts (partially) organized by an external partner are not covered by our exchange policy.

If you have any questions about your order, please contact the ticket agent organizing the concert. Our partners are: the Rotterdam Philharmonic Orchestra, Sinfonia Rotterdam, Eventim, Ticketmaster, Hanson Zondagochtendconcerten, and the O.festival.